Dasar Privasi RS50 – Perlindungan Data Peribadi Pemain Malaysia

1. Introduction – RS50's Commitment to Your Privacy

RS50 ("we", "the rs50 platform", or "rs50") respects the privacy of every individual who registers and uses our services. This Privacy Policy is designed to clearly and transparently explain our practices regarding the collection, use, storage, and protection of personal data for all rs50 members in Malaysia.

We understand that your trust is our most valuable asset. Without it, there would be no purpose in rs50 continuing to operate. As such, every policy we put in place is guided first and foremost by your interests and rights as a valued rs50 player.

This Privacy Policy applies to all services provided through the official rs50.my website, the rs50 mobile app, and any official rs50 communication channels including email and online support systems. By using any of these services, you consent to the terms set out in this document.

2. Types of Personal Data We Collect

RS50 only collects personal data that is strictly necessary to provide, manage, and improve our services. The following are the categories of data we may collect from you:

Maklumat Identiti Peribadi:

• Full name as it appears on official identification documents
• Nombor kad pengenalan (MyKad) atau nombor pasport
• Date of birth
• Gender
• Nationality and country of residence

Contact Information:

• Active email address
• Malaysian mobile phone number
• Mailing address (if required for verification)

Maklumat Kewangan:

• Bank account details or digital wallet information for processing deposits and withdrawals (Touch 'n Go eWallet, GrabPay, DuitNow, and others)
• Records of deposit and withdrawal transaction history on the rs50 platform
• Maklumat FPX untuk transaksi melalui Maybank2u atau CIMB Clicks

Technical & Usage Information:

• IP address and device information used to access rs50
• Browser or mobile application type and version
• Data aktiviti dan sejarah permainan dalam platform rs50
• Login and logout timestamps
• Cookie and related tracking technology information

3. How RS50 Collects Your Personal Data

RS50 collects your personal data through several different methods, depending on how you interact with our platform:

• Account Registration – Apabila anda mengisi borang pendaftaran rs50 untuk kali pertama, anda memberikan maklumat peribadi asas yang diperlukan untuk membuka akaun.
• Pengesahan Identiti – RS50 may request copies of identification documents such as MyKad or bank statements as part of the Know Your Customer (KYC) process we conduct from time to time.
• Transaksi Kewangan – Each time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the relevant transaction details are recorded in the rs50 system for record-keeping and security purposes.
• Penggunaan Platform – Technical data and usage information are collected automatically via cookies, tracking pixels, and server-log technologies whenever you browse the rs50 website or use the application.
• Communications with RS50 – Apabila anda menghubungi pasukan sokongan pelanggan rs50 melalui live chat, e-mel, atau saluran lain, kandungan komunikasi tersebut mungkin disimpan untuk tujuan latihan, peningkatan kualiti, dan rekod perkhidmatan.
• Promotions and Competitions – If you participate in any promotions, contests, or loyalty programmes run by rs50, you may be asked to provide relevant additional information.

4. Tujuan RS50 Menggunakan Data Peribadi Anda

RS50 menggunakan data peribadi yang dikumpul semata-mata untuk tujuan-tujuan yang sah dan perlu bagi menjalankan operasi platform kami. Berikut adalah tujuan-tujuan utama penggunaan data anda:

• Pengurusan Akaun – To create, maintain, and manage your rs50 account, including registration processing, identity verification, and user profile management.
• Transaction Processing – Untuk memproses semua deposit menggunakan Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, dan FPX, serta menguruskan pengeluaran kemenangan anda dengan cepat dan tepat.
• Legal Compliance – Untuk memenuhi kewajipan undang-undang rs50 di bawah PDPA Malaysia, termasuk keperluan Anti-Pengubahan Wang Haram (AML) dan prosedur Know Your Customer (KYC) yang diwajibkan.
• Platform Security – Untuk mengesan, mencegah, dan menyiasat sebarang aktiviti penipuan, akses tidak sah, atau penggunaan yang menyalahi terma rs50.
• Service Improvement – Untuk menganalisis corak penggunaan platform rs50, mengenal pasti kawasan yang perlu diperbaiki, dan membangunkan ciri-ciri baharu yang lebih baik untuk pemain Malaysia.
• Service Communications – To send important notices relating to your account, policy updates, transaction information, and essential service communications.
• Responsible Marketing – To inform you of rs50 promotions, bonuses, and special offers that may be relevant to you, subject to your marketing communications preferences.

5. Sharing Personal Data with Third Parties

RS50 does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, in the course of operating our platform, there are limited situations where we may need to share your information with certain parties:

• Payment Service Providers – Maklumat transaksi yang diperlukan berkongsi dengan pembekal perkhidmatan pembayaran yang kami gunakan seperti Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, dan penyedia FPX untuk memproses transaksi kewangan anda dengan selamat.
• Selected Technology Providers – RS50 works with a carefully selected range of third-party technology service providers to help operate our platform, including cloud computing services, customer support systems, and analytics tools. All such providers are bound by strict confidentiality agreements.
• Keperluan Undang-Undang – RS50 may be required to disclose your information to lawful authorities, law enforcement agencies, or courts if mandated by applicable Malaysian law.
• RS50 Rights Protection – Dalam keadaan tertentu di mana rs50 perlu mempertahankan hak undang-undangnya atau mencegah aktiviti penipuan yang serius, maklumat yang relevan mungkin didedahkan kepada pihak yang berkaitan.

In all of the above situations, rs50 will share only the minimum data necessary and ensure that all parties receiving such data adhere to data protection standards equivalent to or exceeding those set by rs50.

6. RS50 Data Security Measures

RS50 continually invests in robust security systems and procedures to protect your personal data. The following are some of the protection layers we employ:

• 256-Bit SSL Encryption – Semua data yang dihantar antara peranti anda dan pelayan rs50 disulitkan menggunakan protokol SSL 256-bit yang merupakan standard industri tertinggi untuk perlindungan data dalam transit.
• Secure Data Storage – Personal data stored in the rs50 database is protected with additional encryption and strict access controls. Only authorised personnel are permitted to access sensitive data.
• Pemantauan 24/7 – RS50's security systems are monitored around the clock to promptly detect any unauthorised access attempts, cyberattacks, or suspicious activity.
• Pengujian Keselamatan Berkala – RS50 conducts regular security testing and independent third-party audits to identify and address any vulnerabilities in our systems before they can be exploited.
• Latihan Kakitangan – All rs50 staff who handle personal data receive training on data protection best practices and are required to comply with strict internal security protocols.

7. Tempoh Penyimpanan Data

RS50 tidak menyimpan data peribadi anda lebih lama daripada yang diperlukan untuk memenuhi tujuan pengumpulan asal atau untuk mematuhi keperluan undang-undang yang berkaitan. Secara amnya, dasar penyimpanan data rs50 adalah seperti berikut:

• Active Account Data – Personal data linked to an active rs50 account will be retained for as long as your account remains active and you continue using rs50's services.
• Data After Account Closure – After an rs50 account is closed, we will retain the necessary records for seven (7) years to fulfil financial record-keeping and legal requirements under applicable Malaysian regulations.
• Rekod Transaksi – Rekod transaksi kewangan disimpan selama minimum tujuh (7) tahun selaras dengan keperluan undang-undang Akta Cukai Pendapatan dan peraturan Anti-Pengubahan Wang Haram Malaysia.
• Communication Data – Log komunikasi sokongan pelanggan disimpan selama dua (2) tahun untuk tujuan kualiti perkhidmatan dan rujukan sekiranya ada pertikaian.
• Data Teknikal – Access logs and technical data are retained for one (1) year for security purposes and technical troubleshooting.

Once the retention period has expired, rs50 will delete or anonymise the relevant data in accordance with secure disposal procedures to ensure it cannot be recovered or misused.

8. Use of Cookies and Tracking Technologies

The rs50 platform uses cookies and similar tracking technologies to enhance the user experience and gather analytical insights that help us improve our services. The following are the types of cookies we use:

• Essential Cookies – Kuki ini adalah perlu untuk fungsi asas platform rs50. Tanpanya, sesetengah bahagian laman web tidak akan berfungsi dengan betul. Kuki ini tidak boleh dinyahaktifkan.
• Kuki Prestasi – These cookies collect information about how visitors use the rs50 platform, such as the most frequently visited pages and time spent on the site. This information is used to improve platform performance.
• Functional Cookies – Kuki ini membolehkan rs50 mengingati pilihan anda seperti bahasa, saiz teks, dan tetapan lain untuk memberikan pengalaman yang lebih diperibadikan.
• Analytics Cookies – RS50 uses analytics tools to understand overall usage patterns on our platform for the purpose of continuous improvement.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or your overall experience on the rs50 platform. Refer to your browser's help section for more information on managing cookies.

9. Your Rights Under RS50's Privacy Policy

As an rs50 member residing in Malaysia, you have the following rights in relation to your personal data held by us, in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia:

How to Exercise Your Rights

Untuk menggunakan mana-mana hak yang dinyatakan di atas, anda boleh menghubungi pasukan perlindungan data rs50 melalui e-mel rasmi kami di [email protected] or via the live chat system on the rs50 platform. Please clearly state the nature of your request and provide sufficient information for us to verify your identity before we proceed.

RS50 will endeavour to process all privacy-related requests within a reasonable timeframe, typically no longer than 21 business days from the date the request is received. Should there be any unavoidable delay, we will notify you of the reason and the expected processing timeline.

10. Perlindungan Data Kanak-Kanak

The rs50 platform is strictly intended for individuals who are of age 18 years and above. RS50 tidak dengan sengaja mengumpul, memproses, atau menyimpan data peribadi daripada kanak-kanak atau individu di bawah umur 18 tahun.

If rs50 discovers that a person under the age of 18 has registered an account by providing false age information, we will immediately close that account and remove all associated personal data from our systems.

If you are a parent or guardian and discover that your child or ward under the age of 18 has registered an rs50 account without your consent, please contact the rs50 support team immediately so that appropriate action can be taken.

11. Amendments to This Privacy Policy

RS50 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or updates to applicable Malaysian legal requirements.

When significant amendments are made to this Privacy Policy, rs50 will:

• Updating the "Updated" date displayed at the top of this page.
• Menghantar notis e-mel kepada semua ahli rs50 yang berdaftar sekurang-kurangnya 7 hari sebelum pindaan tersebut berkuat kuasa.
• Displaying a clear notice on the rs50 platform's main page regarding upcoming changes.

Penggunaan platform rs50 yang berterusan selepas tarikh berkuat kuasa sebarang pindaan kepada Dasar Privasi ini akan dianggap sebagai penerimaan anda terhadap versi Dasar Privasi yang telah dipinda. Jika anda tidak bersetuju dengan pindaan yang dibuat, anda berhak untuk menghentikan penggunaan platform rs50 dan menutup akaun anda.

12. Contact Us – Privacy-Related Enquiries

If you have any questions, concerns, or complaints regarding rs50's Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us through the following channels:

• Official RS50 Email: [email protected]
• Live Chat: Tersedia 24 jam sehari, 7 hari seminggu melalui platform rs50
• Target Response Time: Within 2 business days for all privacy-related enquiries

Pasukan perlindungan data rs50 yang berpengalaman dan terlatih sedia untuk membantu anda memahami hak-hak anda dan menjawab sebarang soalan tentang cara kami melindungi privasi anda sebagai ahli setia rs50 di Malaysia.